FAQ's Related To Account Binding

Hi Free Citizens! Are you experiencing confusion regarding bind accounts in Free City? Come on, let's look at the complete explanation below:

Q. Is it possible to unbind a Free City account that has been linked to Facebook 1 and then rebind it to Facebook 2?
A. Can't ! because this bind is permanent, so if you have already bound it to Facebook you cannot unbind/bind it to another Facebook account for whatever reason.


Q. What happens if my account get hacked?
A. You don't need to panic, if the account linked to Facebook is hacked then please contact Facebook for help in recovering the account.


Q. Why do you have to contact Facebook first?
A. To be able to play your Free City account again, you must be able to access your FB account first, this is because you have linked/bind your Free City account to your FB account. As long as you can't access your FB account then you can't play your Free City account.



Q. After I can contact FB, can I get my account back?
A. Whether or not the account can be returned all depends on the policy of the FB, because they have their own terms and policies.



Q. My hacked account has been restored, but the hacker can still play with my account, can Garena kick the hacker out of my account?
A. This is the most frequently asked question by Free Citizens who have had their accounts hacked. Sorry for the inconvenience, but in accordance with our applicable provisions, we cannot forcibly remove the device that is playing your account, because this is the responsibility of the account owner who is not careful in maintaining his account.



Q. So what should I do?
A. We can advise you to try changing account data such as password, email, cellphone number from the account you are binding to and you can also try deleting your login history from Facebook security settings if your account is linked to Facebook.



Q. I forgot which Facebook account I was linked to, how do I do it please?
A. If you have more than one Facebook account, we recommend that you first try logging in to the Facebook accounts you have one by one. If after trying to log in one by one, you still don't get into your old account, you can contact us via Live chat/Ticket report for further assistance.



Q. I forgot to bind my account, when I logged in I was told to create a new one, how do I play with my old account?
A. Bind is very important for Free Citizen, because if you don't bind then if you clear data/reinstall/log out your account data will automatically be lost, this is because our system does not store account data that is not associated/connected to FB, that's why bind is needed to anticipate things like this.



How about Free Citizen, now you understand the importance of account binding and know the solution if you have problems with your Free City account.